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FAQ

FAQ'S

Are There Any Exchange Rates?

          All of our products are based on the US Dollar. The prices you may see updated in your currency are based on current exchange rates. If you use a credit card from another currency, your order will be calculated based on the exchange rate for the day your credit card issuer processed the transaction.

Is my information and payment method secure? 

  • Our store is built and payments are processed on the Shopify platform. They have the most state of the art technology built in to keep your information safe. Your security is our #1 priority, so we take it a step further.  We have partnered with McAffee Security to give every customer $100,000 identity theft protection when they purchase on our site.  You can shop safely on our site knowing you are protected.  We accept all major credit cards as well as PayPal payments. We do not accept checks, money orders, or COD. 

How do I track my order? 

  • You will receive an order confirmation email, and then once your order has been processed, fulfilled and shipped, you will receive a tracking email with specific tracking for your order.  For your convenience we have an order tracking page where you can input all of your tracking numbers and see the status of where your order is and when it will be delivered to you! 
  • Please note it can take a few minutes for the tracking number to sync with your package, so if it does not show right away, don't worry! 
  • Many of your items will ship separately, and some items may arrive before others. Do not worry, your items are on their way! 

How much is shipping? 

  • Shipping anywhere in the United States is completely FREE!

Do you accept returns? 

  • Your satisfaction is our goal! Please see our Returns Policy Page for details. You can also process your own returns on our Make A Return Page. 

    Where are you based & Where do you ship from?

    • We are a USA based company operating with headquarters in Pittsburgh, Pennsylvania. We partner with vendors and manufacturers overseas to bring you the absolute best prices. 

       

      For any questions or missing items, please feel free to email us at support@daintyndapper.com

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